1. Introduction
Welcome to Traksyla ("the App"), a fleet operations tracking application developed and operated by Melotrex ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Traksyla mobile application on iOS and Android devices.
By downloading, installing, or using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you voluntarily provide when registering or using the App, including but not limited to:
- Account Information: Name, email address, phone number, and login credentials.
- Organization Information: Company name, fleet identifiers, and role within the organization.
2.2 Location Data
Traksyla is a fleet tracking application and relies on location services to function. We collect:
- Precise Location (GPS): Real-time geographic coordinates of your device using fine-location access.
- Approximate Location: Coarse location data for general area identification.
- Movement Data: Speed, heading, and route history associated with fleet operations.
⚠️ Important: Location data is essential for the core functionality of the App. Without location permissions, the App cannot perform fleet tracking and monitoring features.
2.3 Device Information
We may automatically collect certain device information, including:
- Device type, model, and operating system version.
- Unique device identifiers.
- Language and locale preferences.
- App version and build number.
2.4 Usage Data
We collect information about how you interact with the App, including:
- Features accessed and actions performed (e.g., dashboard views, map interactions, reservation management).
- Session duration and frequency of use.
- Error logs and crash reports for diagnostic purposes.
3. How We Use Your Information
We use the collected information for the following purposes:
- Fleet Tracking & Operations: Provide real-time vehicle tracking, fleet management, and operational insights on the dashboard.
- Reservations & Bookings: Manage vehicle reservations and booking schedules.
- Account Management: Create and manage your user account, authenticate your identity, and maintain session security.
- App Improvement: Analyze usage patterns to improve features, performance, and user experience.
- Communication: Send you operational notifications, updates, and important service-related announcements.
- Compliance & Safety: Ensure compliance with legal obligations, enforce our terms, and protect the safety and security of our users and fleet operations.
- Localization: Deliver the App in your preferred language (English, French, Arabic, and other supported locales).
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Within Your Organization
Fleet data, vehicle locations, and operational metrics may be visible to other authorized members within your organization as part of the fleet management functionality.
4.2 Service Providers
We may share information with third-party service providers who assist us in operating the App, including:
- Map & Tile Providers: We use OpenStreetMap-based mapping services (via flutter_map) to render maps. Map tile requests may transmit your approximate viewport location to tile servers.
- Hosting & Backend Services: Cloud infrastructure providers that host our APIs and data storage.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).
4.4 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Storage & Security
- Storage: Your data is stored on secure servers. Account credentials and session tokens are stored locally on your device using encrypted shared preferences.
- Security Measures: We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (HTTPS) and at rest.
- Retention: We retain your personal data for as long as your account is active or as needed to provide you services. Fleet tracking data may be retained for operational reporting purposes as determined by your organization's data retention policies.
6. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Location Permissions: You can revoke location permissions at any time through your device settings. Note that this will impair the App's core tracking functionality.
- Account Deletion: You may request full account deletion by contacting us at the address below.
- Data Portability: Where applicable, request your data in a structured, machine-readable format.
7. Children's Privacy
Traksyla is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.
8. Third-Party Links & Services
The App may contain links to or integrate with third-party services (e.g., map providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
9. International Data Transfers
If you are accessing the App from outside the country where our servers are located, please be aware that your data may be transferred to, stored, and processed in a different jurisdiction. By using the App, you consent to such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy within the App.
- Updating the "Last Updated" date at the top of this document.
Your continued use of the App after any changes constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
This Privacy Policy is governed by and construed in accordance with applicable data protection laws and regulations.
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